Choose the right route
Use this service for City conduct, service handling or an administrative decision you want reviewed. Routine maintenance belongs in 311. A request for money for a loss belongs in Claim for damages. A complaint about another agency should go to that agency.
A clear account
Describe what happened, who was involved and what outcome you seek. Separate what you observed from what you were told. Include relevant references, correspondence and supporting records.
Handling and privacy
City leadership reviews employee and administrative complaints. The submitter can follow the private correspondence and any request for clarification. Information may need to be shared with authorised reviewers or the person responding to the allegation; do not assume that an ordinary complaint is anonymous.