Prepare a specific account
State who is claiming, when and where the loss occurred, the City activity involved and why you believe the City is responsible. Identify the amount sought and explain the calculation.
Supporting records
Keep original photographs, estimates, receipts, reports and correspondence. List witnesses and any related claim or insurer reference. Attach copies you are authorised to share; staff may ask for further documentation.
Receipt and review
A claim reference acknowledges receipt. It does not admit liability, approve payment or start a court case. An authorised reviewer may investigate the circumstances and explain the decision or further information needed.
Other proceedings
A claim does not change an existing court direction or deadline. Ask the appropriate court or adviser about a separate lawsuit. This portal does not take payment or issue automatic compensation.